Testimonials

A homeowner, we’ll call him Jorge, is in Miami. Jorge was suffering from bad water damage to his house. He hired a Public Adjuster to inspect his home and file a claim. But the claim was denied for unknown reasons. All the Public Adjuster would do is recommend an attorney to contest the denied claim.

Jorge hired that attorney, and they filed a court lawsuit for the claim. The claim became stalled in litigation. It was going nowhere. The attorney was as useless as the Public Adjuster. Jorge’s calls to his Public Adjuster and attorney were never returned. Nobody would provide Jorge an update or status of his claim.

For next three years nothing happened. Jorge continued to suffer in his poor living conditions because he couldn’t afford to repair his property. I was very frustrating for him!

On the recommendation of a friend, Jorge call RAM Claims Adjusting. RAM explained to Jorge that we defiantly could help him. But first he needed to get a release from his current Public Adjuster and attorney. Fortunately, he was able to get the releases.

RAM accepted the ownership of the problem. First RAM directly called the attorney of the insurance company. We explained to them that we have a clear understand the issues of this claim. Seems the prior Public Adjuster and attorney were problematic. Now that they were no longer involved we can move forward quickly. Suggesting to avoid additional attorney fees by working together to settle Jorge’s claim.

We were able to negotiate the claim in just two days over the phone. Whereas the previous professionals couldn’t get anything done in three years! RAM Claim Adjusters can do this because we have an outstanding relationship history with most insurance company’s. They know us and know they can trust us. Insurance company’s have told us “…we are legit.”

This home had serious water damage resulting from a broken pipe. The homeowner, we’ll call her Beth, was in great distress. The floors were under an inch or water. Water was everywhere! Mold would come quick if something is not done fast!

RAM asked Beth for her most current Home Insurance Policy. Reviewing policy is critical to see if this type of damage is included in the coverage. It was in the document we read. RAM completed the inspection for damages. Wrote and filed the claim.

The claim was denied. Why? Because RAM didn’t double check to make sure that the Homeowner’s Policy review was the most updated document. It was not. Normally we do check this, but we missed that step. It was human error. Beth got us the current policy to review. Yes, the damages she now has are no longer included in her coverage. Needless to say Beth was frustrated.

How did RAM respond? Even if we reviewed the most current Home Insurance Policy she still would not have a claim. If anything could be claimed, it would have now been considered preexisting because of RAM’s prior filing. So filing another claim was not possible.

Doing the right thing is one of RAM Claim Adjusting’s core values. RAM is a responsible company. We called in a team of restoration professionals to clean and dry out the property. A very expense service costing thousands of dollars. RAM took care of the bill and charged Beth nothing. It was the right thing to do. It was the human thing to do.

An eighty year old couple in Hollywood had a roof leak in every room. Buckets were everywhere! The elderly couple was in poor health and had little money. They have lived their home a long time. Their homeowners insurance had not been renewed in years because the mortgage had been paid off.

Raul, founder of RAM Claims Adjusting, said “…When he saw the old man, he was sick. Just sitting on his bed. He looked like someone’s Grandpa. His poor wife couldn’t even afford her own breakfast.” I asked if they had any family they could turn to for help. But sadly no. My heart went out to them.

Raul called several restoration companies that RAM had a good relationships with. He asked if they could assist to help with the old couple’s leaky roof problem. One company offered a discount to install a blue tarp on their roof. That would help! RAM Claims Adjusting covered the cost because it was the right thing to do. It was the human thing to do.